I felt compelled to inform you of the stellar customer service I received this evening. I had a rough day looking at rentals. Most property managers didn't return my calls and the properties I did see today were a huge disappointment. I can't believe how many renters destroy and damage houses.
I came home with a heavy heart (my husband had an unexpected job offer that derailed our plans to move to Spokane the end of Feb - now we're scrambling to find a nice, decent, affordable rental in2.5 weeks!- AND I'm 4.5 months pregnant with twins) and feeling pretty hopeless continued to look at rental listings. Found one possibility with John as the listing agent.
I was shocked when John answered the phone at 9pm (I was expecting to leave a msg) and offered his assistance. He was sympathetic to my/our situation, discussed potential rental options and promised to help. After speaking to John, my spirits have lifted and I feel hopeful again. Thank you for employing a kind, energetic and hard working individual. I feel confident John will take good care of us and get us into the right property within our tight timeframe.Warmest regards,
Lisa Orb----- (deleted for privacy)
Posted July 10, 2012 11:21 AM
I have been renting from BCI Properties for the last two years. My son has also rented from BCI and has only had amazing experiences. They have always advocated for me as a tenant and made sure that everything is fair. Whenever a repair has been needed, like a leaky sink, they make it their top priority and have always ensured that the repair work is done quickly without compromising the quality of work. Thank you Don and Emily for helping me find the right home for my family and taking care of all of our needs.
REPLY from tenant:Dear Don, I don't even know how to thank you for all your valuable time you put into answering my questions. You really lifted my self esteem and courage. I bet you are the best and fairest landlord in whole US. Again, thanks for such valuable and comforting advice and suggetions. You are 100 times my "volunteer of the month." Please do never leave AllExperts. com giving help and expertise advice.Thanks and God bless........
All the work orders I have put in have been fixed…, thank you so much for all your help. Also all the technicians were friendly and polite while in our home.
Thanks again for taking care of us.
Daniel and Rachel T.