Thank you Marsha for doing such an excellent job!!! I appreciate your professional and detail oriented work!
Thanks so much Marsha for the excellent service and communication that you do for your clients! Have a blessed Friday and stay warm! :) Blessings, Mary and Tom
I chose BCI Property Management to manage my rental and was very impressed with the team effort to find me a tenant. They did this within days of my signing up for their services. I still hold a mortgage on my rental so finding a tenant that fast really helped my finances a lot. Recently my tenant didn't pay the rent and I was looking at an eviction process for the first time ever. BCI stepped in and handled everything. Their experience got the tenant out without eviction. They kept me well informed throughout the process. Most importantly the BCI team once again found a tenant for me within days. BCI made sure that all the details were taken care of in a way that helped me save money as well. I do not believe any other property management company would have come even close to the efforts of the BCI team in helping me. Thank you BCI. I love the extra effort and help you have given!
You guys have been amazing. There have been times that I have called impatient and frustrated and I have been welcomed with nothing but understanding and genuine helpful attitudes.... From literally every person on your team. The frustrations I've had, were there because of the situation with our unreliable tenants; not because of anyone at BCI. BCI has been nothing but supportive. You and your team are appreciated more than you know. In regards to the negative reviews I've come across, I think that some owners have unrealistic expectations. It's not as though a property manager can be at every property everyday. I know firsthand that if I, as an owner, have any concerns at all, that you guys are right on top of things. I've seen complaints about texting and a lack of return calls. Personally, in today's technologically advanced age, I feel like a quick text can be more convenient than a phone call as you guys are busy and so are most of your clients. Should I choose to call in place of a text, Kris is always available to answer or return calls in a timely manner. All I can say is thank you, thank you, thank you. We appreciate all of your hard work!!!!
Sincerely, Jen Bannister"
I just want to say how much I appreciate your team!!
John has made this (major water leak fix) process less stressful for me, he is truly a blessing. I will pay Mark for the plumbing portion of the bill on Friday. I will coordinate with him directly.
Emily, I will pay all the expenses related to the repairs due to the water damage. My insurance will issue a check to me directly and make all payments. Please do not hold my November's rents.
Dear Mr. and Mrs. Leske,
I want to tell you that I have had such a nice experience signing up with BCI to find a renter and properly manage my property there in Tacoma. Ashley has been friendly, informative, and professional. The guy [Kris Hanson] that met us at our property Saturday exhibited the same characteristics.. I feel confident that my property is in good hands because of these people.
From: Allison Y. [mailto:email@example.com]
Sent: Wednesday, January 25, 2012
To: Donald J. Leske II
Subject: Re: 2nd
Request for rental property fies
Hi Don - no worries, after your amazing
email, there was no need to meet with anyone else. Thanks again Don for going
above and beyond. I will return focus to getting that place to
Sent from my iPhone
Don, Emily, and Amber,
First and foremost, we would like to thank you all for being so helpful and patient with us during this entire process. Initially we were shocked to see BCI offering to manage properties at such a low rate compare to competitors. But after our first meeting with Don we soon realized the genius to the BCI business model.
My wife and I are military and purchased our home in 2006. Being military it was only inevitable that we would have to move, and luckily we landed in paradise (Hawaii). Well, in the current housing market selling our home wouldn't have been a very lucrative endeavour so we decided to rent in order to build a little more equity before cashing in. We searched high and low for the best management situation for our investment both economically and business wise. Little did we know that our search would lead us to find that the best management situation would also end up being the fiscally smart choice as well.
Don, Emily, and Amber took very good care our us, guiding us through this every step of the way. They were able to find us two reliable tenants to choice from in under 3 weeks and our home rented for exactly what we expected. We can't say enough about BCI as a thoroughly organized family business. Their overall goal is customer satisfaction which is evident in the testimonials you see here today. They do an excellent job of ensuring everything is accounted for from maintenance to payments. They ensure every applicant is screened and seek home owner approval prior to all move ins. And most importantly they take pride in ensuring your home is in excellent condition before a tenant moves in and out of your investment.
Don really gets it! BCI can afford to offer the best rates because they manage more properties than any other company in the region, they maintain positive relationships with home owners, tenants, and maintenance companies, and they do far more with less payroll.
Don, as you already know we have a great amount of respect for you and a fond appreciation for BCI as a family business. You are truly a genius and are very lucky to have such a beautiful and magnificent wife like Emily to keep the books in order for over 170 properties. Thank you Emily for everything and being so prompt with the payments. And last but certainly not least, thank you Amber for being so patient and kind with us. Not to mention the fact that you were able to find two competing tenants in under 3 weeks. How bout that for customer appreciation...lol.
Thanks and "warm" wishes,
Darryl and Dalani
We at Budget have worked with many property managers and listing agents throughout California, Oregon, Washington and Arizona. Working with BCI Properties, LLC has made our jobs and lives easier. It's hard to find a company we can trust to take care and manage our properties. I'm happy to say that with BCI Properties, LLC we don't worry at all because you guys handle everything and we know that we can trust you with our assets. Thank you and your entire team Don, we appreciate the work you've done for us.
Robin U. Poirier
Budget Finance Company
"I was planning on relocating from Lakewood, WA to Fort Worth, TX. I did my due diligence and contacted some property management companies in the area, one of which was BCI Properties. The other company wanted to charge me a list of fees including a percentage of the first month's rent up front, applications fees, etc. On top of that, the maximum rent that they were looking to charge tenants was significantly lower than what BCI Properties recommended. I decided to go with BCI and have been happy with them ever since. Don and Emily filled my vacant home quickly at the full rental price. I don't think that it sat vacant for a single month. They have always billed me in a timely and appropriate manner. When there is a maintenance issue, they get it fixed for the best rates available. Additionally, they always give candidly wise advice. Anyone looking to lease their home in the Tacoma area should give serious consideration to hiring BCI properties to protect their investment."
Have a great day Don, and give my best to Emily.
BCI has been an excellent property management solution for our [Multi-unit] apartments. They have consistently had great communication, been proactive in solving tenant problems, and above all, cost-effective. I know many owners who pay a lot more money for far less service than I have gotten from BCI.
|Brian Tinsman / owner||Tacoma 4-plexes|
BCI Properties, LLC has been a great company to work with. It has taken a lot of stress off of me in renting out my condo. I am so glad I went this direction rather than managing my rental on my own. They have been available to me whenever I have needed them in any questions or concerns I have had. I researched before choosing BCI Properties and they are by far the most affordable and it has been a pleasure working with them.
Thank you, Lindsay English
|Biff Brotherton, Seattle
Puyallup South Hill
"After interviewing several Property Management companies, we came across BCI Properties. We were so impressed with Don and Emily's experience and expertise, not to mention their friendly yet direct manner, that we signed up on the spot. We are glad we did! Our property has not sat vacant for less than a week. Don and Emily quickly respond to issues from both the tenant and us the home owner with professionalism. We are very glad that we have people we can trust managing our property. I recommend them to everyone!"
(760) ...ph number deleted.
Dear Don and Emily,
My wife and I just wanted to write and say "THANK YOU" for all your
tremendous efforts during the past year. I wanted to highlight just
some of the many positive experiences that we had with you and your
1. Timely notice. Thank you for always keeping us informed with any
issues that might arise with the property. I am glad to say that none
have been negative and if anything, you kept us well informed of any
issues that might arise with the property.
2. Maintenance. Your firm is tremendous at handling issues to keep
both the renter and property owner at ease. Needless to say, property
management can be sensitive for both the renter and property owner and
thus far, we feel greatly satisfied in addressing the needs of the
3. Paperwork. We appreciate the timely monthly statements. They are
easy to follow and we have never once received a payment late. It
seems easy but I know it takes a lot of effort behind the scenes to be
this consistent. Your timely statements have made our tax
preparations that much more easier.
In all, thank you again for you efforts. Being in the military and
separated TWO time zones away from our property, you help us to sleep
better at night. We look forward to our continued experiences with
you and your company.
|BCI properties are always available to answer questions and help whenever they can.
BCI properties rented my house within one week of listing it!
BCI properties provides a reliable renting service!
Hope this helps!
My husband and I listed with BCI because of their rates. But, the service is fabulous.
What ever we needed for our paper work or help with property issues, the folks at BCI got right on it. We also, needed it to rent quickly and they handled that too. They know what they are doing and they help with open hands and hearts. Good People.
|Subject:||Re: Thank you|
|Date:||Sat, 12 Jul 2008 16:47:09 -0500|
|CC:||Emily Leske <firstname.lastname@example.org>|
> Frank Kim wrote: > > Don, > > I hope you have been well. I wanted to thank you for all the efforts > you put in to getting our house squared away and rented in such a > timely fashion. Being in the military, I was between a rock and a > hard place as I was two time zones away in Kansas. Just moving from > Japan did not help at all either. In any event, you understood our > needs and made expeditious efforts towards a combined goal. You got > our place rented and squared away in less than ONE MONTH! We could > not be more pleased with you and your team. Please accept our > heartfelt thanks. > > Sincerely, > Frank and Grace Kim
From: "Jacqueline Taylor"
Sat, 10 Jan 2008 16:47:09 -0500
Subject: THANK YOU!!
** High Priority **
The close happened yesterday!! .....
Thank You Don!!!! With your help, the nightmare that my family was in is almost over. .............................. Having a Great Agent makes all the difference. And you Don, you made me feel like I was your ONLY client. Jimmy thanks you as well. We can all carry on with our lives thanks to you and Emily.
In the future, if I know of anyone in need of an Exceptional Agent, I will give him or her your name. If I knew your managers name, I would send a review for you suggesting a pay increase or at least BONUS$$$.
I'll give you a call once I receive final copies of all the info.
Take Care, Jacqueline
Chris & Debra A. - "That other Realtor could not sell our home, YOU did it. Thanks!"
Stan & Nancy C.n - "Finally. Thank you for a job well done."
David M. - "As first time home buyers you really put us at ease. We love our new home! My military carrier makes it hard to deal with such matters as buying a home. You got it sold with no problems just as you promised. Thanks."
Charles and Sandy F. - "Being out of state we thought we would never get our home sold & we were ready to let the Bank have it back. You saved us by getting our home sold quickly and put $9,000 in our pocket that we would have lost. How can we ever thank you!"
James P. - "Sold in one week...., for the price I wanted too. Wow!"
Jason B. - "I thought my condo would never sell. Thanks for the extra effort in marketing..."
Jose & Yong-Mi S. - "We love our new home so much. Come and see us sometime ok."
Kyung Hee L. - Sold her home in one week for asking price.
Loren & Mary L. - "...let me cook you and your wife dinner. You deserve it."
Rhoda Salas - "Sold my home and sold two more for me within weeks, great job! Find me more good deals."
Rick Rico & Kelly K. - Sold in one month for asking price.
Robert & Judy L. - "Love our brand new Quadrant Home. Help me find investment properties now ok? Real Estate is the only way to make great money in a reasonable time."
Ken & Sakura S. - "That Power-of-Attorney did it for us while I was out of country....thanks."
Joe & Arlene Vasquez - "Hey you! You sold that home of ours pretty quick and found us that 9 acres just out of Spanaway really cheap. Whats up with all that good service? You got 48 hours in a day or what! Call or come see us sometime."