A property owner should find out as much information as possible about the property management company. Here are some questions to consider, with answers from BCI Properties, LLC Manager Donald J. Leske II the Broker:

• How much experience does the manager have in property management?
  *Over 25 years!
  
  
• What state licenses or other credentials does the manager have?
  *Licensed Real Estate Brokerage.
  *Member of NARPM, National Association of Residential Property Managers.
  *ABR Certified.
  
  
• Does the manager have errors-and-omissions insurance?
  *Yes.
  
  
• If the property is becomes vacant, will the manager get it ready for the next tenants to move in?
  *Yes. See our management contract.
  
  
• Will the manager interview prospective tenants and show them the home?
  *Yes. We provide online and in-person showings 6 days a week, plus screening!
  
  
• Will the manager advertise the vacancy for the owner and at whose expense?
  *Yes, at managements expense... unless the owner wants more than normal advertising.
  
  
• Will the manager help the owner comply with fair housing regulations, the Americans with Disabilities Act and other applicable local, state and federal laws?
  *Yes. Manditory. In fact we will not accept a management contract unless the rental meets our requirements for health and safefy.
  
  
• Will the manager collect and deposit rent payments?
  *Yes. We deposit funds daily as instructed by the owners, either electronically or by mail. Please read the contract for exceptions such as waiting time for checks to clear.
  
  
• What will happen if the rent is late or a resident has to be evicted? 
    *We use Landlord Solutions Inc. of Tacoma over the past 5 years for professional evictions.
  
  
• Is the manager qualified to handle bookkeeping and accounting?
  *Yes. Emily has extensieve training in both Bookkeeping and Taxes, having worked in the past as a Comptroller for Government.
  
  
• How much money will be the manager be authorized to spend without prior authorization for the expenditure?
  *Our maximum is $200 per unit for emergency maintenance or any other costs. Past that we must contact the owner to consult.
  
  
• Will the manager be authorized to sign checks on the owner's account?
  *NO. We process all funds internally, then issue a check or electronic payment direct to owners.
  
  
• If so, what types of controls are in place to protect the owner from misuse of funds?
  *The only money we can access to is the monthly rent received, which is dispersed quickly.
  
  
• What types of reports will the manager submit and how often?
  *Monthly billing & invoicing for account settlement.
  
  
• Who will perform maintenance and repairs on the property?
  *We hire only sub-contractors, maintenance companies, cleaners and landscapers etc. that we trust and who will give us the best price possible, yet also a good job.
  
  
• Who will shop for property and casualty insurance?
  *Owners are required to keep up their home owners insurance and name us on their policy also as "Loss Payee" for liability. In turn we also carry a Million dollar policy. We expect this due to requirements from our own insurance company and as a protection for our owners.
  
  
• Will the manager inspect the property on a routine basis?
  *As needed, but on an irregular basis so that tenants will not expect a drive-by. The property is thus expected to be kept up at all times in good order.
  
  
• Will the manager secure the property in the event of a disaster or emergency?
  *Yes.